Response from CEOs – Business Continuity Awareness Week 2020

The always excellent Julie Goddard ( wrote a letter to CEOs around the world for BCAW 2020. It reminded them of all the things we as BC practitioners have been saying over the years have now come true with COVID-19. You can read that at Well.. I wrote a reply from the CEOs back … Continue reading Response from CEOs – Business Continuity Awareness Week 2020

The C-Word

By now everyone has been overwhelmed with the news about Corona Virus (Covid-19). It's crucial that everyone follows government advice , but there's still a need to implement effective management in your business. There are some relatively simple but effective controls you need to implement in your business to reduce the effect in your organisation. … Continue reading The C-Word

Protecting your reputation

Your reputation is, probably, the most important asset your company has, after its people. Once this is gone you lose customers, suppliers, and staff. There are some famous examples of companies which had their reputation ruined (sometimes by themselves - just Google "Gerald Ratner" or "Cambridge Analytica") resulting in the company going bust.

TSB Revisited

I read this week that more than 16,000 customers have left TSB since the IT meltdown earlier this year (see my previous blog on this topic). The Financial Conduct Authority (one of the UK's financial regulators) is still deciding whether to fine the TSB after it was judged to have misled parliament.